Cancellations & Returns
What is the general return policy on Orbit Biotech Pvt. Ltd.?
We want to ensure you have a hassle-free shopping experience, where you can confidently make purchases. Orbit Biotech Pvt. Ltd. has a NO return policy.
What is the Sellers’ Return Policy?
If you have received a damaged item or it does not match the description provided by the seller, you can return it to the seller and get a replacement within 10 days of delivery at no extra cost. This policy does not cover defective products sold. Such instances are covered under the manufacturer’s terms. Please contact the respective helpline for brand specific return policy. Please contact us with your replacement request within 10 days from the date of delivery of the product. The seller will be notified of the return request. Once we accept the return request, the item will be recalled and a replacement will be shipped to you.
What is the 30 Day Replacement Guarantee?
If you have received a damaged or defective product, you can return it to get a replacement within 30 days of delivery at no extra cost. Please contact us with a replacement request within 30 days of delivery. The item will be recalled and a brand new replacement will be shipped to you at no extra cost.
How do I return an item purchased on Orbit Biotech Pvt. Ltd..com?
To return an item purchased on Orbit Biotech Pvt. Ltd..com, please send the item to our registered office. You can then contact us for initiating the return.
What is Orbit Biotech Pvt. Ltd.’s Buyer Protection Program?
Orbit Biotech Pvt. Ltd.’s Buyer Protection Program seeks to help Buyers who have an issue with a product and have not been able to successfully resolve their dispute with the Seller. Write to us at firstname.lastname@example.org.
Orbit Biotech Pvt. Ltd. looks at each dispute on a case-by-case basis. Buyers and Sellers are subject to final consent from Orbit Biotech Pvt. Ltd. for settling the dispute.
How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. In case your product has been shipped but has not yet been delivered, to cancel Contact Us. Unfortunately, an order cannot be cancelled in case a delivery has already been made.
How can I cancel items in my order?
You can cancel an item in your order, till the item is shipped by the seller In order to cancel an item in your order:
Log into your Orbit Biotech Pvt. Ltd. account and go to the ‘My Orders’ page
Identify the item you want to cancel and click on the corresponding ‘View Details’ link
In the detailed order page, you will see ‘Cancel’ links against each of the items in that order
Click on the ‘Cancel’ link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same.
What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
Orbit Biotech Pvt. Ltd. Wallet – If you choose this option, the amount will be added to your Orbit Biotech Pvt. Ltd. Wallet in the ‘store credit’ component. This applies when WS Retail is the seller.
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, Orbit Biotech Pvt. Ltd. will complete the cancellation and initiate the refund, depending on your preference.